Support

How can we help?

Search your problem: almost everything is answered here. If not, write to us in the Telegram group and someone from the team will reply.

FAQ

What people ask most

WalletI can't connect my wallet on the web

Open the page from your wallet's built-in browser on your phone (MetaMask, Rabby, Binance Web3 Wallet) or install the extension on your computer. Connecting costs nothing and signs no transactions: you just pick the wallet. We never ask for your seed phrase.

WalletHow do I log into the game? I have no username or password

There is no email or password: your wallet is your account. In World App you enter with one tap; on the web (warz.sushiapp.site) you connect your wallet and sign a free message. The first time you choose your player name, and it can't be changed later.

WalletIt says "Other network" or that I'm on the wrong network

Each section works on one network: Staking and Bridge on WorldChain or BNB Smart Chain, depending on the tab. Tap the "Switch to…" button in the notice and the wallet switches network (adding it if needed). Nothing to configure by hand.

DepositI deposited SUSHI in the game and the coins don't show up

The deposit is a normal WorldChain transfer and is credited 1:1 within a minute or two. If more than 10 minutes have passed, look up the transaction on Worldscan: if it's confirmed and the coins aren't there, write to us in the group with the hash and your player name.

DepositCan I withdraw the coins from the game?

Yes. Coins are freely withdrawn 1:1 to your wallet as SUSHI. Withdrawals aren't instant: they're processed in batches and may take a while to arrive. If it takes too long, write to us in the support group with your player name.

StakingI can't withdraw my staking balance or interest

On WorldChain the balance and the interest are withdrawn separately, and each has a cooldown of about 43,000 blocks (~24 h) since the last withdrawal; the page shows how long is left and the button enables itself. If the counter is already at zero and the transaction fails or doesn't show up, sometimes it's a temporary network issue: wait a few minutes and try again. For any doubt or delay, write to us in the Telegram support group.

StakingDo I have to migrate from V1 to V2?

Yes, once. We moved staking to a new contract: your balance, interest and membership carry over as they are and you only pay the network fee. The "Migrate" button appears in Staking when it applies.

StakingAre memberships mandatory? What do they change?

They're not mandatory: the deposit alone earns interest. They're a donation to the project and, in return, raise your APY (from the base tier up to Diamond). Paid once, in WLD on WorldChain or in BNB on BSC, they last forever, and upgrading only costs the difference. They're not an investment.

The KitchenHow does The Kitchen (BSC) work?

You deposit SUSHI (locked for 24 h since the last top-up), choose how long to cook (15 minutes to 2 days depending on your membership) and sign. You earn a fixed percentage per minute on your deposit, multiplied by the seniority bonus. The reward is paid in SUSHI when cooking ends.

The KitchenCooking finished and I didn't get the reward

The reward is claimed at the end of cooking: you solve the captcha and sign with your wallet. If the transaction failed, check BscScan and try again. If BscScan says it went through and your balance didn't change, write to us with the hash.

The KitchenWhat is the seniority bonus and how do I lose it?

Each day with SUSHI deposited adds +1% to the reward, up to ×2 at 100 days. You don't need to cook every day. Depositing more averages the start date (a big deposit "rejuvenates" it); withdrawing everything resets it to zero.

The KitchenHow do I use a friend code?

When buying a membership on BSC, paste the code in the "Friend code" field: you pay 10% less and whoever invited you receives 10% of your payment in BNB. You create your own code in Staking, under "Invite your friends".

BridgeMy bridge transfer didn't arrive

WorldChain to BSC takes 1–2 minutes; BSC to WorldChain, 2–3. In Bridge, the "History" panel shows whether it's pending, completed or failed. You can close the page: the transfer continues. If more than 15 minutes have passed and it's still pending, write to us with the hash.

BridgeHow much does the bridge burn? Are there limits?

2% is burned only when sending SUSHI from WorldChain to BSC; the way back doesn't burn. Each operation has a maximum (currently 1,000,000 SUSHI) and a minimum of 1 SUSHI; to move more, split it into several operations.

BridgeI sent SUSHI to someone and it's not in the history

Sends are plain token transfers and no server records them: the history only shows the ones made from this browser. If you switched devices or cleared the site data they won't appear, but the transaction is on-chain.

Buy & sellI bought SUSHI and received a different token

There are fake tokens with the same name. The only official contract, on WorldChain and on BSC, is 0xab09A728E53d3d6BC438BE95eeD46Da0Bbe7FB38. If you bought another one we can't recover it: it's a token we don't control. Always buy from this site or after comparing the full address.

Buy & sellThe purchase failed or it says the price moved

The swap is executed by Uniswap (WorldChain) or PancakeSwap (BSC) with the pool's liquidity; if the price moves more than the tolerance you chose, the transaction reverts and you lose nothing but gas. Raise the tolerance a little or try a smaller amount.

Buy & sellWhy do I need WLD, ETH or BNB if I want to buy with USDC?

Every transaction pays gas in the network's coin: ETH on WorldChain and BNB on BSC. It's a small amount, but without it the wallet can't sign. "My balances" shows how much you have for gas.

The gameDo I need to buy SUSHI to play?

No. What you need is to deposit SUSHI in the game: the account starts empty and the first chest costs 2,000 coins, which come from depositing SUSHI 1:1. You can get that SUSHI for free in the Free Sushi mini app in World App, or buy it if you want to go faster.

The gameI opened a chest and no sushi came out

The draw is resolved on the server and the sushi goes to your inventory even if the app closes. Log back in and check Inventory. If the coins were deducted and there's no new sushi, write to us with your player name.

RankingI can't claim my league prize

The prize requires at least one Ranked win since the 00:00 cut and can be claimed once a day. The amount depends on your quarter: the top one gets ×1.5, the middle ×1 and the bottom ×0.5. In Bronze the prize is dust only.

RankingWhy did I drop a league if I didn't play?

Every day at 00:00 the top 25% go up and the bottom 25% go down (at least one). Not playing counts too: if you don't defend your points, those who play pass you. When you change league your points reset to 0.

RankingI lost a Ranked match, do I lose anything else?

You lose 15 league points and your sushi still gains 20 XP. You don't lose sushis or items; only your gear's durability drops, and it's repaired in The Forge.

Free SushiFree Sushi won't let me claim

Free Sushi is the World App mini app that gives SUSHI to verified users once a day. If you already claimed today, wait until tomorrow. If the button doesn't respond or the transaction fails, write to us in the group with your wallet.

SafetySomeone messaged me privately claiming to be from the team

It's only legitimate if you asked for help in the support group first: in that case an admin may message you, and you can verify them in the group's admin list. If you didn't report anything, it's a scam. In no case will they ask for your seed phrase or a transfer to "verify" or "unlock" funds.

First of all, stay safe

  • ✕Never share your seed phrase or private key. Nobody from the team will ask for it, not in private nor "to verify".
  • ✕An admin messages you privately only after you asked for help in the support group, and appears in the group's admin list. If someone contacts you on behalf of Sushi without you having reported anything, it's a scam.
  • ✕There's no "support" that asks for a transfer to "unlock" funds. Any such request is fake.
  • ✓Use only the links on this site and always compare the contract address: 0xab09…FB38.
  • ✓Always check what the wallet asks you to sign: on this site you only sign what you started yourself. If a permission or transfer you didn't request shows up, cancel.